Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John Miranda

John Miranda

September 30, 2026

5  out of  5
rating by John Miranda
"Katie did a wonderful job, and help find info on our vehicles quickly. The quoting process was painless and she explained everything clearly. I would recommend her when asked. Thank you for great service."
Profile photo of Douglas Billings

Douglas Billings

September 18, 2026

5  out of  5
rating by Douglas Billings
"Riley is the most pleasant , and professional employee I have met , she is awesome."
We responded:
"Thank you for taking the time acknowledge Rylee and all of her hard work! We appreciate you being a part of our State Farm family. "
Profile photo of Joseph Artime

Joseph Artime

September 18, 2026

5  out of  5
rating by Joseph Artime
"Nicole was awesome! Very helpful and knowledgeable!"
Profile photo of Lori Forbes

Lori Forbes

September 3, 2026

5  out of  5
rating by Lori Forbes
"Kim is so courteous and knowledgeable. Her staff is also very helpful. She setup our new policies for Florida and canceled our Virginia policy very efficiently and quickly. Thanks Kim"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that our team was able to assist in making your transition to Florida smooth. "
Profile photo of Kirk Kuipers

Kirk Kuipers

September 3, 2026

5  out of  5
rating by Kirk Kuipers
"Nicole is very good at what she does for State Farm. She is very knowledgeable, understanding and caring for the customer!"
We responded:
"We’re so glad to hear that Nicole provided you with such knowledgeable, caring, and attentive service. We truly value our customers and appreciate you taking the time to recognize her. We’re grateful to have you as part of our State Farm family!"
Profile photo of Mack Snider

Mack Snider

September 2, 2026

5  out of  5
rating by Mack Snider
"Very polite, very professional and I love the price"
We responded:
"We truly appreciate your business and the opportunity to take care of your insurance needs!"
Profile photo of anthony williams

anthony williams

September 1, 2026

5  out of  5
rating by anthony williams
"All the young women at Katherine Baustert have always gone above and beyond to help me. I just brought my 2017 F-250 over from USAA and because of your wonderful, pleasant ,professional staff and pricing my wife and I will bring the rest of our vehicles back home as well!
Thank you"
We responded:
"Thank you so much for such a wonderful review! It truly means a lot to hear that our team has consistently gone above and beyond to help you. "
Profile photo of Arthur Jenkins

Arthur Jenkins

September 1, 2026

5  out of  5
rating by Arthur Jenkins
"The amount of care regarding my insurance needs has been completely met. I really couldn't ask for more."
We responded:
"Thank you so much for your kind words! We’re so happy to hear that you feel completely cared for when it comes to your insurance needs."
Profile photo of Carney Jones

Carney Jones

September 1, 2026

5  out of  5
rating by Carney Jones
"Great"
We responded:
"We're happy to hear that we were able to assist you with finding the best price for your insurance!"
Profile photo of tredia frazier

tredia frazier

August 28, 2026

5  out of  5
rating by tredia frazier
"I had a wonderful experience working with Nicole at State Farm when getting my new auto coverage. She made the entire process easy and stress-free, explained everything clearly, and made sure I had the coverage that was right for me. Nicole was professional, friendly, and very helpful from start to finish. I truly appreciate her excellent customer service and highly recommend her! ❤️🚗"
We responded:
"Your kind words about Nicoles professionalism, friendliness, and helpfulness mean so much to her and our entire team. Thank you for trusting us with your insurance needs!"
Profile photo of Vicky Terry

Vicky Terry

August 26, 2026

5  out of  5
rating by Vicky Terry
"Thanks for all your help and making a smooth transition."
We responded:
"We’re happy to hear we could make the transition smooth and easy for you. It was a pleasure helping you, and we truly appreciate your trust and choosing our agency for your insurance needs!"
Profile photo of Carmelo Sustache

Carmelo Sustache

August 24, 2026

5  out of  5
rating by Carmelo Sustache
"After so many years as USAA member, I had finally decided to compare auto insurance coverages with State Farm, a company who out-beat USAA by far on every policy terms. The switch wouldn't be happened without Nicole Goff ( State Farm Agent) expertise and knowledge well presented with no pressure. Keep up the Outstanding work!"
We responded:
"Thank you for the kind words and for recognizing Nicole’s outstanding service! We appreciate your trust in our agency and are grateful to have you as part of the State Farm family."
Profile photo of Herbert Wilson

Herbert Wilson

August 5, 2026

5  out of  5
rating by Herbert Wilson
"There are not enough words to describe how great Nicole was in assisting me in getting a better policy at the right price. She was very patient, thoroughly explained what we are paying for. She was very responsive to the many questions that I had and returned all of my phone calls."
We responded:
"We’re so glad Nicole was able to answer your questions, explain your coverage clearly, and help you find a policy that fit your needs and budget. Thank you for trusting our agency with your insurance needs!"
Profile photo of Jordan Bland

Jordan Bland

July 28, 2026

5  out of  5
rating by Jordan Bland
"Nicole is the best! She is so friendly, funny, and gives you all the info you need while giving you the best customer service! I highly recommend her!"
We responded:
"We truly appreciate your recommendation and your trust in our agency. We’ll be sure to pass along your kind words to Nicole!"
Profile photo of Kristin Hecht

Kristin Hecht

June 16, 2026

5  out of  5
rating by Kristin Hecht
"Nicole was absolutely the highlight of my day!"
We responded:
"Thank you so much for the sweet review! We’re so happy to hear that Nicole was able to make your day a little brighter!"
Profile photo of Mike Chlebovec

Mike Chlebovec

June 9, 2026

5  out of  5
rating by Mike Chlebovec
"Katie Larkin from State Farm was the most gracious and patient State Farm agent I ever had the pleasure of communicating with! Her ability to find the solutions to my problems was not only efficient, but also delightful! I highly recommend Katie Larkin as your go to girl for any questions in order to verify identity! She turned a nightmare into an excellent experience! And be kind to Katie because she was kind to me!"
We responded:
"We’re thrilled to hear that Katie was able to turn a frustrating situation into a positive experience. Thank you for trusting our team and for the heartfelt recommendation!"
Profile photo of douglas billings

douglas billings

May 12, 2026

5  out of  5
rating by douglas billings
"Kim was awesome,very knowledgeable,and helpful,and great personality."
We responded:
"Thank you for choosing our agency for your insurance needs!"
Profile photo of Jennie Adams

Jennie Adams

May 7, 2026

5  out of  5
rating by Jennie Adams
"It’s an absolute pleasure working with Kim on my insurance needs! Professional and kind!"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Kim has made working through your insurance needs such a positive experience. "
Profile photo of Fernando Torres

Fernando Torres

April 29, 2026

5  out of  5
rating by Fernando Torres
"My experience with state farm insurance company was very professional and satisfied the agent by the name of Kim was very nice, her conduct was professional and I appreciated that she made time to go over my policy with them so I have to say thank you very much for your services State farm insurance.l🙏"
We responded:
"Thank you for trusting our agency—we’re grateful to have you!"
Profile photo of Robert Pellerin

Robert Pellerin

April 28, 2026

5  out of  5
rating by Robert Pellerin
"Fast! Friendly! Efficient! and saved me thousands on my auto and home policies without reducing my coverages. Thank you!"
We responded:
"We truly appreciate your trust in our agency and are grateful for the opportunity to help with your insurance needs."
Profile photo of Jessica Bonin

Jessica Bonin

April 1, 2026

5  out of  5
rating by Jessica Bonin
"I had an exceptional experience working with my insurance representative. From start to finish, they were incredibly professional, knowledgeable, and genuinely committed to helping me find the best coverage for my needs.

What stood out most was their personal approach—they took the time to understand my situation, answered all of my questions with patience, and made what can often be a confusing process feel simple and stress-free. Their communication was clear, timely, and always courteous.

It’s rare to come across someone who combines expertise with such a high level of care and attention. I truly felt like I was in good hands every step of the way.

I would highly recommend their services to anyone looking for a reliable, trustworthy, and outstanding insurance professional."
We responded:
"We appreciate you taking the time to acknowledge our team and all of their hard work. We strive to give our customers the best experience and ensure that they are taken care of from start to finish. Thank you for being a part of our State Farm family, Jessica!"
Profile photo of James carnall

James carnall

March 16, 2026

5  out of  5
rating by James carnall
"Kim F. has been great helping us with our new auto policy. She is friendly, professional, answered all our questions and offered other coverages for our family’s needs. Everyone we have spoken to in the office has been helpful and great. Thank you"
We responded:
"Thank you for taking the time to leave a review for our team! We’re so glad to hear that we were able to answer all of your questions and make sure your family’s insurance needs were fully covered. We truly appreciate your trust and are grateful for the opportunity to help!"
Profile photo of David Wilson

David Wilson

March 5, 2026

5  out of  5
rating by David Wilson
"Kim was great she helped me with everything and explained everything."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Kim was able to help you with everything and take the time to explain things clearly."
Profile photo of Alma Edenfield

Alma Edenfield

March 3, 2026

5  out of  5
rating by Alma Edenfield
"The Representative was very professional, persistent and provided a quote with an exceptional price."
We responded:
"We truly appreciate your business and are grateful for the opportunity to help with your insurance needs!"
Profile photo of Mrs. Tae

Mrs. Tae

February 17, 2026

5  out of  5
rating by Mrs. Tae
"My experience with Nicole was absolutely wonderful. She was knowledgeable, patient and most importantly she listened to my needs. I would recommend her service to anyone looking for any type of insurance."
We responded:
"Thank you so much for your review! We’re thrilled to hear that Nicole provided such a positive experience."