Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lori Forbes

Lori Forbes

September 3, 2026

5  out of  5
rating by Lori Forbes
"Kim is so courteous and knowledgeable. Her staff is also very helpful. She setup our new policies for Florida and canceled our Virginia policy very efficiently and quickly. Thanks Kim"
Profile photo of Kirk Kuipers

Kirk Kuipers

September 3, 2026

5  out of  5
rating by Kirk Kuipers
"Nicole is very good at what she does for State Farm. She is very knowledgeable, understanding and caring for the customer!"
Profile photo of Mack Snider

Mack Snider

September 2, 2026

5  out of  5
rating by Mack Snider
"Very polite, very professional and I love the price"
Profile photo of anthony williams

anthony williams

September 1, 2026

5  out of  5
rating by anthony williams
"All the young women at Katherine Baustert have always gone above and beyond to help me. I just brought my 2017 F-250 over from USAA and because of your wonderful, pleasant ,professional staff and pricing my wife and I will bring the rest of our vehicles back home as well!
Thank you"
Profile photo of Arthur Jenkins

Arthur Jenkins

September 1, 2026

5  out of  5
rating by Arthur Jenkins
"The amount of care regarding my insurance needs has been completely met. I really couldn't ask for more."
Profile photo of Carney Jones

Carney Jones

September 1, 2026

5  out of  5
rating by Carney Jones
"Great"
Profile photo of tredia frazier

tredia frazier

August 28, 2026

5  out of  5
rating by tredia frazier
"I had a wonderful experience working with Nicole at State Farm when getting my new auto coverage. She made the entire process easy and stress-free, explained everything clearly, and made sure I had the coverage that was right for me. Nicole was professional, friendly, and very helpful from start to finish. I truly appreciate her excellent customer service and highly recommend her! ❤️🚗"
Profile photo of Vicky Terry

Vicky Terry

August 26, 2026

5  out of  5
rating by Vicky Terry
"Thanks for all your help and making a smooth transition."
Profile photo of Carmelo Sustache

Carmelo Sustache

August 24, 2026

5  out of  5
rating by Carmelo Sustache
"After so many years as USAA member, I had finally decided to compare auto insurance coverages with State Farm, a company who out-beat USAA by far on every policy terms. The switch wouldn't be happened without Nicole Goff ( State Farm Agent) expertise and knowledge well presented with no pressure. Keep up the Outstanding work!"
Profile photo of Herbert Wilson

Herbert Wilson

August 5, 2026

5  out of  5
rating by Herbert Wilson
"There are not enough words to describe how great Nicole was in assisting me in getting a better policy at the right price. She was very patient, thoroughly explained what we are paying for. She was very responsive to the many questions that I had and returned all of my phone calls."
Profile photo of Jordan Bland

Jordan Bland

July 28, 2026

5  out of  5
rating by Jordan Bland
"Nicole is the best! She is so friendly, funny, and gives you all the info you need while giving you the best customer service! I highly recommend her!"
Profile photo of Kristin Hecht

Kristin Hecht

June 16, 2026

5  out of  5
rating by Kristin Hecht
"Nicole was absolutely the highlight of my day!"
Profile photo of Mike Chlebovec

Mike Chlebovec

June 9, 2026

5  out of  5
rating by Mike Chlebovec
"Katie Larkin from State Farm was the most gracious and patient State Farm agent I ever had the pleasure of communicating with! Her ability to find the solutions to my problems was not only efficient, but also delightful! I highly recommend Katie Larkin as your go to girl for any questions in order to verify identity! She turned a nightmare into an excellent experience! And be kind to Katie because she was kind to me!"
Profile photo of douglas billings

douglas billings

May 12, 2026

5  out of  5
rating by douglas billings
"Kim was awesome,very knowledgeable,and helpful,and great personality."
Profile photo of Jennie Adams

Jennie Adams

May 7, 2026

5  out of  5
rating by Jennie Adams
"It’s an absolute pleasure working with Kim on my insurance needs! Professional and kind!"
Profile photo of Fernando Torres

Fernando Torres

April 29, 2026

5  out of  5
rating by Fernando Torres
"My experience with state farm insurance company was very professional and satisfied the agent by the name of Kim was very nice, her conduct was professional and I appreciated that she made time to go over my policy with them so I have to say thank you very much for your services State farm insurance.l🙏"
Profile photo of Robert Pellerin

Robert Pellerin

April 28, 2026

5  out of  5
rating by Robert Pellerin
"Fast! Friendly! Efficient! and saved me thousands on my auto and home policies without reducing my coverages. Thank you!"
Profile photo of Jessica Bonin

Jessica Bonin

April 1, 2026

5  out of  5
rating by Jessica Bonin
"I had an exceptional experience working with my insurance representative. From start to finish, they were incredibly professional, knowledgeable, and genuinely committed to helping me find the best coverage for my needs.

What stood out most was their personal approach—they took the time to understand my situation, answered all of my questions with patience, and made what can often be a confusing process feel simple and stress-free. Their communication was clear, timely, and always courteous.

It’s rare to come across someone who combines expertise with such a high level of care and attention. I truly felt like I was in good hands every step of the way.

I would highly recommend their services to anyone looking for a reliable, trustworthy, and outstanding insurance professional."
Profile photo of James carnall

James carnall

March 16, 2026

5  out of  5
rating by James carnall
"Kim F. has been great helping us with our new auto policy. She is friendly, professional, answered all our questions and offered other coverages for our family’s needs. Everyone we have spoken to in the office has been helpful and great. Thank you"
Profile photo of David Wilson

David Wilson

March 5, 2026

5  out of  5
rating by David Wilson
"Kim was great she helped me with everything and explained everything."
Profile photo of Alma Edenfield

Alma Edenfield

March 3, 2026

5  out of  5
rating by Alma Edenfield
"The Representative was very professional, persistent and provided a quote with an exceptional price."
Profile photo of Mrs. Tae

Mrs. Tae

February 17, 2026

5  out of  5
rating by Mrs. Tae
"My experience with Nicole was absolutely wonderful. She was knowledgeable, patient and most importantly she listened to my needs. I would recommend her service to anyone looking for any type of insurance."
Profile photo of Brandy K

Brandy K

February 12, 2026

5  out of  5
rating by Brandy K
"Nicole was super kind, helpful and got me a rate that was unbeatable from anyone else."
Profile photo of Karen Lauther

Karen Lauther

February 3, 2026

5  out of  5
rating by Karen Lauther
"I was researching new homeowners insurance because of the high renewal premium. Kim looked over my policy and informed me that I was paying for single dwelling insurance in lieu of townhome/condo insurance. State Farm saved me over $500 just by providing the correct coverage. I also decided to bundle and received additional savings on my vehicle insurance. I highly recommend this office for your insurance needs. Thank you!"
Profile photo of Scott Moss

Scott Moss

January 15, 2026

5  out of  5
rating by Scott Moss
"Just switched from Allstate to State Farm. Better Price for the same coverage. Kimberly Farr has done a great job."